Terms of use

Last updated 14 November 2026

These terms apply to Fairlead at fairlead.syntralex.com, a product of SYNTRALEX ("we"). By creating an account you accept them on behalf of your company. A signed agreement between your company and us takes precedence where it differs.

The service

Fairlead lets cargo owners post freight lanes they want quotes for, lets freight providers we have reviewed reply to those lanes, and gives providers a pipeline for their own leads. It is offered to companies and the people who work for them, not to consumers.

Fairlead is an introduction service. We are not a carrier, forwarder, broker or agent, and we are not a party to any quote, booking or contract that a cargo owner and a provider make with each other. We do not promise that a lane will receive replies or that a reply will lead to business.

The pilot

Fairlead is in a pilot and registration is free during it. Features may change. If charges are introduced, we will tell account holders beforehand and nothing will be charged without your agreement.

Accounts

• Register with accurate details and a work e-mail address you control. One account per person; keep your sign-in details private and tell us if you think someone else has used them.
• You confirm that you are allowed to act for the company you register.
• Providers are reviewed before they can see lanes. We may decline, approve or later suspend a provider at our discretion, for example where details cannot be verified or these terms are broken.

Cargo owners

• Post only lanes for cargo you genuinely intend to move, and describe them honestly, including whether goods are hazardous or restricted.
• Your company name stays hidden from providers until you accept a reply. When you accept, your company name and your contact details are given to that provider.
• You can withdraw an acceptance or block a provider at any time. Fairlead then removes your contact from that provider's pipeline and asks the provider to stop using it.
• You choose which provider to deal with and are responsible for your own checks on them. Our review of providers is not a guarantee of their licences, insurance, solvency or performance.

Providers

• Reply only to lanes you can actually serve, and keep your company profile accurate.
• Use contact details you receive through Fairlead only to quote for and serve that cargo owner. Do not pass them on, sell them or add them to marketing lists.
• If a cargo owner withdraws its acceptance or closes its account, stop contacting it on the basis of that introduction and remove its details from your own records when Fairlead asks you to.
• For leads you enter or import into your pipeline, you are responsible for having the right to hold and use those contact details and for honouring requests not to be contacted.

Acceptable use

Do not use Fairlead to break the law, post false or misleading lanes or replies, collect other users' details for unrelated purposes, send messages unrelated to freight, upload malicious content, try to reach data you have not been given, get around the anonymity of lanes, or overload or probe the service. We apply limits on how many lanes and replies an account may post.

Your data

Each company owns the data it records. We use it only to provide the service, as described in the privacy notice.

SYNTRALEX

Fairlead may offer a link to continue a lane in the SYNTRALEX freight platform. That is optional. The platform is a separate service with its own account and its own terms.

Availability and changes

We work to keep Fairlead available and secure, but it is provided as it is during the pilot and may be interrupted for maintenance or events outside our control. We may update the service and these terms; important changes will be announced in Fairlead or by e-mail.

Responsibility

To the extent the law allows, we are not liable for losses arising from dealings between cargo owners and providers, from reliance on information that users post, or from indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law.

Closing an account

You can ask us to close your company's account at any time. We may suspend or close an account that breaks these terms.

Contact

Questions about these terms: use the SYNTRALEX contact form and mention "Fairlead".