Privacy notice
Last updated 14 November 2026
This notice explains what personal data SYNTRALEX ("we") handles in Fairlead at fairlead.syntralex.com, why, and what choices you have. Fairlead is a separate application from the SYNTRALEX freight platform: it has its own accounts and its own database, and the two do not share your data.
What Fairlead is
Fairlead is a business service. Cargo owners post freight lanes they want quotes for; freight providers we have reviewed can see those lanes and reply; providers also keep their own sales pipeline in Fairlead. It is meant for companies and the people who work for them, not for consumers.
What we collect
- Your account: your name, work e-mail address, phone number if you give one, and your password, which is stored only as a salted one-way hash. If you turn on two-step sign-in, its secret is stored encrypted.
- Your company: its name, whether it ships cargo or sells freight services, and, if you add them, its city, country, website, description and the modes it serves.
- Lanes and replies: the lanes a cargo owner posts (mode, origin, destination, cargo, volume, note) and the replies providers send.
- A provider's pipeline: the leads a provider enters or imports, which can include the names and contact details of people at other companies. The provider decides what goes in here; see "Two roles" below.
- Security and activity records: who signed in, posted, replied, approved or changed what, and when, so that actions can be traced.
- E-mails we send you: a copy is kept for 30 days so that delivery problems can be fixed, then deleted.
We do not store your network (IP) address in Fairlead's database. It is used in the moment to limit repeated sign-in attempts and for the human check described below.
We do not sell personal data, use it for advertising, or place advertising or analytics trackers in Fairlead.
Two roles
For accounts, lanes, replies and security records, we decide how the data is used. For the leads a provider keeps in its pipeline, the provider decides what is recorded and why, and we process it on the provider's behalf only to provide the service. If a provider holds your contact details in Fairlead and you want them corrected or removed, ask that provider first; we will help them respond.
Who sees what
- Approved providers see open lanes without the cargo owner's company name or any contact details.
- A cargo owner sees the company profile of each provider that replies, but not its contact person.
- Only when the cargo owner accepts a reply are details exchanged: the provider receives the owner's company name and the name, e-mail address and phone number of the person who accepted; the owner sees the name, e-mail address and phone number of the provider's contact.
- The Fairlead operator can see company accounts, lanes and activity records in order to review providers and deal with misuse.
Cookies and storage
Fairlead sets one essential cookie to keep you signed in. It is secure, cannot be read by scripts and is not sent to other sites. Your browser also keeps, on your own device and for up to two hours, a lane you started posting so that it is not lost while you register.
The registration form uses Cloudflare Turnstile to tell people from automated sign-ups. Turnstile runs from Cloudflare and examines technical signals from your browser and network address to do this; Cloudflare may set its own cookie for that purpose.
Why we use it
- To run the service: accounts, lanes, replies and the exchange of contact details when a reply is accepted.
- To send the e-mails the service needs: confirming your address, password resets, replies and decisions on your lanes, approval decisions, and, for approved providers, at most one e-mail a day listing new lanes. That daily e-mail can be turned off under Company profile.
- To keep the service secure, prevent misuse and meet legal obligations.
Who processes it for us
- Cloudflare hosts Fairlead and its database and provides the human check on registration.
- Resend delivers Fairlead's e-mails.
These providers may process data outside your country. We rely on their contractual safeguards for such transfers.
Moving to SYNTRALEX
Fairlead may offer a link to continue a lane in the SYNTRALEX freight platform, and SYNTRALEX may offer a link to post a lane on Fairlead. Nothing is transferred between the two unless you follow such a link yourself, and then only the lane details shown to you (mode, origin, destination and cargo). The SYNTRALEX platform has its own privacy notice.
How long we keep it
Account, company, lane and pipeline data is kept while your company's account is open, and deleted when you ask us to close it. Closing an account removes its sign-ins, lanes, replies and pipeline. If you accepted a provider's reply, the lead that provider received is also removed from its Fairlead pipeline, and we ask the provider to remove your details from its own records; we cannot reach into e-mail or systems a provider keeps outside Fairlead. Copies of e-mails are deleted after 30 days and sign-in and confirmation links 7 days after they expire. Activity records are kept for security and may be retained after an account is closed, with the detail needed to trace misuse.
Your choices and rights
You can correct your name, phone number and company profile in Fairlead yourself. A cargo owner can withdraw an acceptance at any time, or block a provider altogether: the owner's contact is then removed from that provider's Fairlead pipeline, the provider is asked to remove it from its own records, and a blocked provider no longer sees that owner's lanes. A provider is not told that it was blocked; a reason the owner gives is seen only by the Fairlead operator. You can ask us to show you, correct or delete your personal data, to close your account, or object to how your data is used. You can also complain to your data protection authority.
Contact
Use the SYNTRALEX contact form and mention "Fairlead privacy" in your message. We reply within 30 days.